Refund policy
Important Information
- Return window: 30 days from delivery
- Return address: 315 East Louisiana Street, McKinney, Texas 75069 (Please do not send us any products before contacting us regarding your order. We provide free return labels for our products. Products returned before contacting us may not be accepted)
- Processing time: Up to 5 business days for refunds to be completed
- Replacement costs: None
- Return cost: None
Return Process
Need to return an item?
Please contact us at info@homeactivesupply.com within 30 days of receiving your order to initiate your return.
Items must be returned in their original condition — unused, undamaged, with all tags attached and in the original packaging.
Once your return request has been approved, we will send you detailed return instructions.
Return shipping costs?
Once your return request has been approved, we will send you a return label which will be free of cost for you.
Main Return Address:
315 East Louisiana Street, McKinney, Texas 75069, United States.
We provide free return labels for our products.
No restocking fees apply. Refunds are processed once the returned item has been inspected and approved at the return address.
Refund Method
Once we receive your returned package, you will receive a confirmation email.
Refunds are issued to the original payment method within up to 5 business days after the returned item has been received and inspected at our facility.
You will be notified once your refund has been processed.
Defective , Incorrect items or damaged goods
If you receive a defective, damaged or incorrect item, please contact us within 30 days of receipt at info@homeactivesupply.com Include your order number, photos, and a brief description of the issue.
For defective or incorrect items, you will receive a full refund — no return shipping required. We will confirm the issue and process your refund promptly.
Order Cancellation Period
If you wish to cancel your order, please contact us as soon as possible at info@homeactivesupply.com. Please ensure your request is made before your order has been processed or dispatched.
Exchanges
If you would like to exchange an item, please contact our customer service team at info@homeactivesupply.com for assistance and return instructions.
Contact Information
- Store name: Active Home Supply
-
Address: 315 East Louisiana Street, McKinney, Texas 75069, United States.
- Email: info@homeactivesupply.com
- Contact form: Here
- Customer service: Our customer service is available from Monday to Friday, 9:00 am to 06:00 pm Eastern Standard Time (New York)
- Response time: Customer service will respond within 24 hours on business days.
Last updated date: 04-21-2026